Support

How to …

Upload Your Contacts
Get Your Own Banner For Your Newsletter
Write Your Story
Add a Picture
Add a Link To A Website
Add a Story
Change The Order of Stories
Send Out Your Newsletter

 

FAQs

 

Contacts
How do I add a new contact?
How do I edit the details of a contact?
How do I delete a contact?
How do I upload my existing contacts?
What if one of my contacts does not have an email address?
Can contacts unsubscribe from my newsletter?
How do I export my contacts list?
How do I set up different folders for my contacts?
Can I put a sign-up form on my website?
How do I add a new Newsletter Editor to my contacts?

 

Customising Your Newsletter
Can I choose who I send the newsletter to?
Do I get a choice of styles for my newsletter?
How do I add in the title of my newsletter?
How do I include the date of my newsletter?
Will the newsletter include a table of contects?
Can I upload my own email newsletter banner?
Can you design my newsletter banner for me?
How can I change the information in the footer?
How do I change the email address of who the newsletter is sent from?

 

Writing A Story
How do I create a story?
How do I copy text from another document?
Can I add a photos or pictures to my story?
Do I have to have a photo or picture in my story?
How do I create a link on my story to another website?
How do I create a link on my story to an email address?
I want to format the story myself - how do I do this?
How do I add a new story to my newsletter story?
How do I delete a story from my newsletter?
How do I change the order of the stories in my newsletter?
What do I when I am finished writing my newsletter? (Save then preview)
How do I create a new newsletter that uses the same style as the last one I sent out?

 

Sending a Newsletter
Can I test my newsletter before I send it out?
How do I send my newsletter out?
Can I choose the day my newsletter is sent out?
Can I send my newsletter to just some of my contacts?
How do I send the newsletter from my server rather than yours?

 

Monitoring The Success of Your Newsletter
How do I find out how many people opened my newsletter?
Will I know if people subscribe to my newsletter from our website?
Will I know if people unsubscribe from my newsletter?

 

Managing Your Account
How do I update my details?
How do I know how many contacts I have left on my account?
How do I upgrade my account?
What do I do if I run out of space for my contacts?
How do I change my username?
How do I change my password?
Help … I have forgotten my username or password?
Why can I change the language to Indonesian?
How can I manage my folders?
How do I cancel my account?

 

Payment
Do I have to remember to pay you each month?
Can I pay by cheque?
Can I pay by invoice?

If we haven’t been able to answer your question please click on the button to send our Support Team an email